FAQ
FAQ’S
Q: How long will it take for my order to arrive?
A: Items are processed out between 3-5 days and the shipping time depends on the shipping method you select.
Q: The clothing that I purchased is too small. How do I return it?
A: The return policies are posted under the Customer Service tab. All returns must have a Return Authorization Number, must be in resellable condition and must be returned or post marked within 5 days after receipt of the item. Restocking fees are also covered under this tab.
A: Items are processed out between 3-5 days and the shipping time depends on the shipping method you select.
Q: The clothing that I purchased is too small. How do I return it?
A: The return policies are posted under the Customer Service tab. All returns must have a Return Authorization Number, must be in resellable condition and must be returned or post marked within 5 days after receipt of the item. Restocking fees are also covered under this tab.
Q: I own/manage a local business or know of someone who does that I would like to refer. How do I or they get more information on becoming a Wish I Were In Hawaii merchant?
A: Wish I Were In Hawaii works with The Marketplace Shops to bring on all new merchants. For more information, you can email vendors@TheMarketplaceshops.com.
Q: Do you ship to International addresses?
A: Not at this time.
Q: Do you ship to APO/FPO addresses?
A: Yes, via USPS.
Q: How do I order large quantities of items?
A: Please send an email to WIWInquiries@themarketplaceshops.com with the items, quantity, required date and contact information.
Q: Was The Marketplace Shops formerly managing the Shop.oceanic.com site?
A: Yes. If you placed an order on shop.oceanic.com and you have a question you can contact us at wiwcustomerservice@themarketplaceshops.com
